Who can make the purchase?
Anyone who has a valid Visa, MasterCard, Discover, Maestro, or Union Pay credit or debit card can make a purchase through Superrapidocuba.com, with Zelle or via cash payment at our office in Florida.

Can I pay in cash in Cuba once the product is received?
No, payment must be made at the end of the purchase process on Superrapidocuba.com. You will receive a confirmation email once payment is made.

Can I pay with MLC cards?
No, MLC cards from Cuba are not accepted in our store.

Can I buy from any country?
Yes, you can buy from any country.

Can I buy through a debit or credit card with any currency?
The prices of the products on Superrapidocuba.com are in USD, but you can buy in any currency even if your account is not in that currency. As usual, your bank will apply the exchange rate set at the time of purchase.

How can I know the status of my purchase?
In the "My Orders" section of Superrapidocuba.com, you can see the details of your purchase. Additionally, you will receive an email informing you of each step your purchase takes.

Can I make multiple purchases with different shipping addresses?
Yes, but you must do it one by one. One purchase for each shipping address.

What should I write in the billing address?
You should enter an address that matches the owner of the credit or debit card.

Will my family or friend have to pay anything upon receiving the delivery?
No, the price includes home delivery.

How long does delivery take?
Delivery time depends on the destination of the products. Please refer to our shipping policy for more information.

Can I buy as many products as I want?
Yes, you can buy as many products as you want for most items.

Who can I contact if I have any questions?
We have customer service available via email at contacto@superrapidocuba.com or through our Telegram group (@superrapidocuba.com).

If I have a problem with my already delivered order, what should I do?
You can send us your complaint to contacto@superrapidocuba.com, which will be addressed within 24 business hours.